1. What this policy covers
This policy explains how S I S Suya Spot collects, uses, stores, shares, and protects information when you use the storefront, create an account, join the coming-soon list, place an order, pay with Paystack, request delivery, or contact the business.
2. Information we collect
We may collect your name, email address, phone number, password-protected account credentials, delivery area, delivery address, delivery note, order items, order total, promo code use, payment reference, payment verification status, account timestamps, order timestamps, and support messages.
If you join the coming-soon or notification list, we collect your email address and the signup time. If you are an admin or staff user, we may collect your username, role, staff account status, login-related token data, and dashboard activity needed to operate the store.
3. Payment information
Payments are processed through Paystack. We do not intentionally store your full card number, bank login, card PIN, or CVV on the S I S Suya Spot platform. We store payment references, verification status, paid amount, currency, channel, and timestamps so we can confirm orders, handle disputes, and reconcile settlement.
4. How we use information
We use information to create and manage customer accounts, confirm orders, calculate delivery fees, process Paystack payments, prepare pickup and delivery orders, contact you about your order, show order history, apply eligible promo codes, prevent promo abuse, detect fraud, support refunds, improve the menu, and run business analytics.
5. Delivery and contact use
For delivery orders, your phone number, delivery area, exact address, and delivery note may be used by the business team or delivery rider to complete the order. Please do not enter sensitive personal information in the delivery note unless it is needed for delivery.
6. Sharing information
We may share only what is needed with payment processors, hosting providers, database providers, delivery riders, support staff, business owners, platform administrators, and technical service providers that help operate the storefront and dashboard.
We may also share information if required to comply with law, resolve disputes, prevent fraud, enforce these terms, protect users, or respond to valid legal or regulatory requests.
7. Storage and security
The platform may store data using Supabase, Vercel, browser local storage, and server-side records. We use practical safeguards such as authenticated API routes, password hashing, role-based admin access, and payment verification checks. No online system is perfectly secure, so you should use a strong password and protect your device.
8. Browser storage
The storefront may use browser local storage to remember cart items, account session state, cached products, business information, and dashboard session tokens. Clearing browser data may remove these saved items from your device.
9. Retention
We keep customer, order, payment reference, delivery, and analytics records for as long as needed to provide the service, support customers, reconcile payments, prevent abuse, satisfy business records, or meet legal requirements. We may delete or anonymize data when it is no longer needed.
10. Your choices
You may request help updating your name, phone number, email address, delivery details, or account information. You may also ask about deleting your account or removing your email from notification lists. Some order and payment records may need to be kept for legitimate business, security, tax, accounting, or dispute reasons.
11. Children
The storefront is intended for customers who can lawfully place food orders and make payment decisions. If we learn that a child has submitted personal information without appropriate permission, we may remove the account or related information.
12. Updates
We may update this policy as the platform, payment setup, delivery flow, analytics, or legal requirements change. The version date shows when this placeholder policy was last prepared.
13. Contact
For privacy questions, correction requests, account concerns, or order data questions, contact S I S Suya Spot using the contact details shown on the storefront footer.