1. Who these terms cover
These terms apply when you visit the S I S Suya Spot storefront, create a customer account, place an order, use a promo code, pay through Paystack, request pickup or delivery, or communicate with the business about an order.
By creating an account or placing an order, you confirm that you have read and accepted these terms and the Privacy Policy.
2. Customer accounts
You are responsible for the accuracy of the name, phone number, email address, delivery area, and delivery address you submit. You should keep your login details private and tell us quickly if you believe your account is being used without permission.
We may refuse, pause, or cancel access where an account is used for fraud, abusive messages, false order details, repeated failed payments, or activity that could harm customers, staff, riders, the business, or the platform.
3. Menu, pricing, and availability
Product prices, availability, images, descriptions, delivery areas, delivery fees, promo codes, and opening hours can change. We try to keep the storefront current, but an item may become unavailable after you add it to cart.
If an item becomes unavailable after payment, we may contact you to agree on a replacement, refund, partial refund, or order cancellation.
4. Orders and payment
Orders must be paid through Paystack before they are treated as confirmed. A cart, checkout page, or payment attempt is not a confirmed order until Paystack confirms successful payment and the order appears as paid in the system.
After successful payment, your order enters processing. The admin team may mark an order as ready when it is prepared for pickup or handoff. Estimated timing is not guaranteed and may change because of grill volume, stock, traffic, weather, rider availability, or payment verification delay.
5. Pickup and delivery
Pickup orders are collected from the business location or pickup point communicated by S I S Suya Spot. Delivery orders require a supported delivery area and an exact address. Delivery fees are area-based and appear at checkout after you select a delivery area.
You are responsible for entering a reachable phone number and complete address. If a rider cannot reach you, cannot access the location, or is given incorrect details, the order may be delayed, returned, or treated as completed depending on the circumstances.
6. Promo codes and first-order discounts
Promo codes may be limited by account, customer, order, date, usage count, or business rules. The first-order promo gives eligible first-time customers 5% off product subtotal when the correct code is entered. Delivery fees are not discounted unless we clearly say otherwise.
The platform may cover a first-order discount from its own commission so the business owner share is calculated clearly. We may reject, reverse, or cancel promo use if we detect duplicate accounts, abuse, fraud, or attempts to bypass the first-order rule.
7. Refunds, cancellations, and order issues
Refunds are reviewed case by case. Because suya is prepared fresh, cancellation may not be possible once preparation starts. If there is a confirmed payment error, unavailable item, failed delivery caused by our side, or material issue with the order, we may offer a replacement, store credit, full refund, or partial refund.
Payment reversals and refunds may take time to reflect depending on Paystack, your bank, card provider, or payment channel.
8. Customer conduct
You agree not to use the platform for false orders, payment abuse, harassment, illegal activity, scraping, system probing, account sharing for promo abuse, or attempts to interfere with the storefront, dashboard, payment flow, or database.
9. Service availability
The platform may be unavailable during maintenance, deployment, connectivity issues, provider outages, power issues, Supabase downtime, Paystack downtime, Vercel downtime, or other events outside our control. We do not promise that the storefront will be uninterrupted or error-free.
10. Liability
To the fullest extent allowed by applicable law, S I S Suya Spot and the platform operators are not responsible for indirect loss, lost profits, missed events, loss of data, unavailable network service, third-party payment failure, or delays outside reasonable control.
Nothing in these terms is intended to remove rights that cannot legally be removed.
11. Changes to these terms
We may update these terms as the platform grows. When we make material changes, we may update the version date, require fresh acceptance, or place a notice on the storefront or account page.
12. Contact
For order support, account concerns, refunds, or questions about these terms, contact S I S Suya Spot using the phone number or contact details shown on the storefront footer.